Technical Support Engineer (Bitrix24)

Location: Kazakhstan

Company

hirify.global is a software engineering company delivering data, analytics, AI, and enterprise technology solutions for global clients.

What you will do

• Handle Bitrix24 user requests and incidents in line with SLA requirements, including classification, prioritization, escalation, and response-time monitoring.
• Diagnose and fix defects in portal configurations, components, integrations, and Bitrix Framework code.
• Provide technical consultations to users and client administrators on Bitrix24 functionality.
• Monitor system health, analyze logs, and proactively prevent recurring incidents.
• Maintain the internal knowledge base, support guidelines, and SLA performance reports.

Requirements

• At least 2 years of experience supporting and administering Bitrix24 On-Premise and Cloud versions.
• Proficiency in PHP and MySQL, with the ability to read and modify code within the Bitrix Framework architecture.
• Strong experience with ticketing systems and SLA-driven support processes.
• Basic knowledge of ITIL frameworks.
• Proficiency in Kazakh is an advantage.

Nice to have

• Official 1C-Bitrix certifications.
• Experience supporting corporate portals for large enterprise clients.

Culture & Benefits

• Vacation, sick pay, and state-holiday time off according to the laws and official calendar of the relevant country.
• Health insurance support for employees and their families.
• Flexible work formats may be available depending on the region and contract type.
• Support for IT certifications, professional courses, mentoring, and learning platforms.
• Corporate events, workplace comfort services, mental health programs, and professional development support.

Hiring process

• CV review followed by an HR interview.
• Communication and technical assessments, including evaluation of English skills and relevant technologies.
• Project team and potential client interviews.