Technical Support Engineer (Bitrix-24)

Location: Remote in Kazakhstan; Almaty or Astana

Company

hirify.global provides software development and technology services for global client projects.

What you will do

• Handle Bitrix24 user requests and incidents in line with SLA requirements, including classification, prioritization, escalation, and monitoring.
• Diagnose and fix defects in portal configurations, components, and integrations.
• Provide technical consultations on Bitrix24 functionality to users and client administrators.
• Monitor system health, analyze logs, and prevent recurring incidents.
• Maintain the internal knowledge base, support guidelines, and SLA metrics reporting.

Requirements

• At least 2 years of experience supporting and administering Bitrix24 On-Premise and Cloud versions.
• Proficiency in PHP and MySQL, with the ability to read and modify code within the Bitrix Framework architecture.
• Strong experience with ticketing systems and SLA-driven support processes.
• Basic knowledge of ITIL frameworks.
• Must be based in Kazakhstan; remote work is available from Kazakhstan, including Almaty and Astana.

Nice to have

• Official 1C-Bitrix certifications.
• Experience supporting corporate portals for large enterprise clients.
• Proficiency in Kazakh.

Culture & Benefits

• Work on global projects in a supportive, flexible, and innovative technology environment.
• Vacation and state holidays according to the laws and official calendar of the employee’s country.
• Health insurance support for employees and their loved ones.
• Paid sick leave, including 10 days without a doctor’s note.
• Coverage of IT certification costs and access to courses and learning platforms.
• Corporate events and workplace comfort support.