Manager, IT Operations

Location: San Francisco, CA; hybrid work from the San Francisco Hub with at least 2 days in office per week

Annual base salary: $153,000–$269,000 USD

Company

Figma develops a collaborative design platform that helps teams brainstorm, prototype, translate designs into code, and iterate with AI in real time.

What you will do

• Lead and develop the San Francisco IT Operations team and contractors.
• Handle escalated IT issues, create documentation, and deploy systems and processes that support scale.
• Build dashboards for helpdesk metrics, including CSAT, SLAs, and common issues, and use data to identify root causes.
• Identify and resolve inefficiencies in access requests, automations, and lifecycle management.
• Partner with technical and non-technical teams on business initiatives and IT projects.
• Manage hardware and software procurement, budgets, forecasts, and vendor or contractor work.

Requirements

• 3+ years of experience leading a team of IT professionals.
• 5+ years of direct IT support experience.
• Experience working with remote teams, multiple offices, and different time zones.
• Ability to collaborate with technical and non-technical stakeholders globally.
• Advanced administration knowledge of Okta, Google Workspace, Zoom, Slack, JAMF, and other SaaS tools.

Nice to have

• Strong communication and analytical skills with the ability to prioritize complex situations.
• Leadership experience focused on team development, accountability, and resilient systems and processes.
• Experience managing vendors and contractor workforces.

Culture & Benefits

• Equity and competitive employee benefits.
• Health, dental, and vision coverage, retirement contributions, and paid time off.
• Parental leave, reproductive and family planning support, and mental health and wellness benefits.
• Paid sick leave, holidays, flexible PTO for eligible exempt employees, and possible recharge days.
• Possible cell phone, home internet, and lifestyle spending reimbursements.
• In-person onboarding is required; cameras must remain on during video interviews.

Hiring process

• Qualifications, relevant experience, potential impact, and role scope are assessed during interviews.
• Video interviews require candidates to keep their cameras on.
• Reasonable accommodations are available throughout the application and interview process.