IT Site Specialist (SaaS/Identity)

Location: San Francisco, California; on-site 5 days per week. Relocation support to San Francisco or New York City may be available as needed.

Salary: $145,760–$200,420 per year, depending on hiring location and level.

Company

Ramp provides financial infrastructure that automates payments, spend management, risk controls, and accounting for more than 70,000 companies.

What you will do

• Provide primary on-site IT support in San Francisco, including deskside assistance, ticket resolution, endpoint troubleshooting, onboarding, and offboarding.
• Administer Okta, Google Workspace, Slack, JAMF, and other SaaS applications, including provisioning, deprovisioning, groups, roles, SSO, and SCIM integrations.
• Manage the SaaS application portfolio, licenses, usage tracking, renewals, cancellations, and access audits.
• Build integrations and automations that reduce manual work and enforce least-privilege access.
• Own hardware inventory, lifecycle management, procurement coordination, and conference-room AV reliability.
• Lead IT projects, documentation, workflow improvements, and escalations in partnership with internal and external teams.

Requirements

• At least 4 years of technical experience in an enterprise-size organization, covering both on-site IT support and SaaS administration.
• Strong hands-on knowledge of Okta, Google Workspace, Slack, JAMF, modern SaaS tools, user lifecycle management, and identity/access management.
• Experience with SSO/SCIM provisioning, SaaS integrations, automation, application portfolios, license optimization, and vendor renewals.
• Experience providing deskside support, resolving tickets end to end, troubleshooting endpoints and AV equipment, and escalating issues appropriately.
• Ability to provide in-person support at the San Francisco office 5 days per week.
• Strong attention to detail, sound execution, and the ability to own ambiguous cross-functional work.

Nice to have

• Experience in high-growth startups and managing macOS and Windows environments.
• Python, API integration, or workflow automation experience.
• Experience with AI-assisted support tooling, hardware procurement vendors, or fulfillment platforms.
• Okta Professional or Administrator, Slack Admin, or Google Workspace Administrator certification or experience.

Culture & Benefits

• Flexible paid time off, health and wellness support, and home-office equipment ordering.
• Medical, dental, and vision coverage with employer contributions, plus health and wellness programs.
• 401(k) with employer match, fertility benefits, pet insurance, and an employee assistance program.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at full pay.
• In-office meals, snacks, drinks, coffee support, and travel benefits.