Senior IT Analyst

TL;DR

Senior IT Analyst (IT Operations/End-User Support): Maintaining and improving internal IT systems, endpoint management, networks, and employee support across Mac and Windows environments with an accent on escalation handling, identity and device administration, and reliable IT operations. Focus on leading onboarding and offboarding, performing root cause analysis, improving documentation and processes, and integrating AI into daily workflows.

Location: Hybrid role in the United States with an onsite presence in the San Francisco or New York City office 4–5 days per week. Other US locations may be considered depending on the role setup; Komodo also has hubs in Chicago.

Salary: $36–$50 USD annual base pay for the San Francisco Bay Area and New York City; $32–$43 USD for all other US locations.

Company

hirify.global develops healthcare intelligence software based on de-identified real-world patient data, algorithms, and its Healthcare Map.

What you will do

• Serve as the primary escalation point for complex technical issues involving Zoom rooms and hardware, Meraki networking, peripherals, and endpoint systems.
• Own secure onboarding and offboarding for employees, temporary staff, vendors, and contractors.
• Administer and improve Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.
• Provide advanced Mac and Windows troubleshooting, root cause analysis, and long-term issue resolution.
• Create IT documentation, runbooks, training, and enablement programs for technical and non-technical users.
• Lead corrective and preventive actions and drive infrastructure improvements based on recurring issues.

Requirements

• Deep experience supporting macOS and Windows in a technical support environment, including advanced troubleshooting and escalations.
• Hands-on first- and second-level support experience with Okta, Google Workspace, Atlassian, Slack, Jamf, Intune, Meraki, and Zoom.
• Experience administering IT asset management systems such as SnipeIT, AssetSonar, ServiceNow, or Microsoft SCCM.
• Ability to independently analyze and resolve complex access, hardware, and infrastructure issues.
• Experience leading projects from scoping through execution and documentation with minimal oversight.
• Strong communication, cross-functional collaboration, IT operations, cloud application, security, and documentation skills.

Culture & Benefits

• Hybrid work model with clear expectations and flexibility around in-office rhythms.
• Comprehensive health, dental, and vision insurance.
• Flexible time off, holidays, disability insurance, life insurance, and legally compliant leaves of absence.
• 401(k) with company match and potential eligibility for performance bonuses and equity awards.
• AI is a required part of daily work, including workflow automation, research, document summarization, and productivity improvements.