Customer Success Advisor, Health Plans

Location: Remote within the United States; domestic travel of up to 10% may be required.

Company

hirify.global is an AI-native healthcare company delivering connected digital care programs across musculoskeletal, women’s health, cardiometabolic, and mental health.

What you will do

• Own a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating conditions for growth.
• Secure member marketing access, data, channels, approvals, and subsidiary participation, then evaluate enrollment, utilization, and value.
• Build relationships with economic, clinical, operational, and executive stakeholders across health plans and related organizations.
• Analyze claims, utilization, outcomes, guarantees, attribution, and ROI evidence to lead account strategy and business reviews.
• Partner with Sales on cross-sell and upsell opportunities while coordinating internal specialists through account plans.
• Identify risks and opportunities, define strategy in ambiguous situations, and drive execution across the organization.

Requirements

• Substantial experience managing health plans as customers for a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similar vendor.
• Demonstrated success retaining and growing significant payer relationships, including securing marketing access or comparable downstream action.
• Working knowledge of claims and ROI economics, including the ability to assess methodologies and reconcile conflicting evidence.
• Strong executive judgment and excellent written and verbal communication across functions and stakeholder levels.
• Hands-on analytical independence, high ownership, and the ability to operate effectively in ambiguous environments.
• Legal right to work in the United States required; immigration and work visa sponsorship will not be provided.

Culture & Benefits

• Full-time remote work within the United States.
• AI fluency is a core expectation, with every hire required to demonstrate at least Explorer Level 1 proficiency.
• Compensation may include base salary, variable pay, bonuses or sales incentives, and private company stock options where applicable.
• Benefits are available to full-time employees regularly working 25 or more hours per week.
• Compensation may be adjusted based on skills, qualifications, experience, location, market demand, and impact.