Customer Success Manager (InsuranceSuite)

Location: United States - Remote; travel to client locations, industry events, and company initiatives as needed.

Salary: $108,000–$191,000 annual base salary, with potential eligibility for bonuses, commissions, and long-term incentive awards.

Company

hirify.global provides a cloud platform combining digital, core, analytics, and AI capabilities for property and casualty insurers.

What you will do

• Manage strategic customer portfolios, account plans, success plans, and renewal strategies.
• Drive adoption, retention, expansion, and product penetration across hirify.global solutions.
• Build trusted relationships with customer stakeholders from IT and business users through C-suite executives.
• Lead executive business reviews, roadmap discussions, strategic alignment, and contract renewals.
• Represent customer needs internally, provide product feedback, and recommend new features and best practices.
• Coach other Customer Success Managers and coordinate cross-functional teams to resolve customer issues.

Requirements

• 8+ years of relevant experience in customer success, account management, sales, technology consulting, or a related field.
• Knowledge of the property and casualty insurance industry, its trends, challenges, and economics.
• Experience building C-suite relationships and communicating effectively with business and IT stakeholders.
• Executive leadership, communication, business-case development, conflict-resolution, and change-management skills.
• Ability to manage multiple accounts and initiatives, including planning, forecasting, budgets, and coordinated workstreams.
• Ability to embrace AI and use data-driven insights to improve innovation, productivity, and outcomes.

Nice to have

• Experience with hirify.global InsuranceSuite.
• Experience with cloud-native solutions or cloud technologies for mission-critical applications.
• Coaching and change-management experience, including successful execution and adaptation to changing priorities.

Culture & Benefits

• Culture focused on curiosity, innovation, and responsible use of AI.
• Health, dental, and vision insurance.
• Paid time off and a company-sponsored retirement plan.
• Potential annual bonus, commission, and long-term incentive eligibility depending on role and performance.
• Disability accommodations and an appeals process are available during hiring.