Technical Support Specialist (AutoCAD Electrical)

Location: Boston, MA, USA; in-person onboarding and/or identity verification may be required

Salary: $60,100–$107,690 annual base salary for U.S.-based roles

Company

hirify.global develops software that helps innovators design and make buildings, products, factories, and media.

What you will do

• Respond to customer support requests for AutoCAD and AutoCAD Electrical by phone and web.
• Prioritize critical technical issues and monitor service-level compliance.
• Document support interactions in the case management system and manage a personal backlog.
• Research, verify, and document product defects, escalating unresolved issues to senior staff.
• Provide timely progress updates to customers and partners.
• Contribute to the hirify.global Knowledge Network and deliver webinars, training materials, Q&A sessions, or company presentations.

Requirements

• Bachelor’s degree in Engineering or a related field.
• 6+ years of industry experience.
• Production-environment proficiency or familiarity with AutoCAD and AutoCAD Electrical.
• Strong customer service, troubleshooting, analytical, written, and verbal communication skills.
• Strong English communication skills required.
• Additional AutoCAD verticals and language skills are advantageous.

Culture & Benefits

• Customer-focused work centered on empathetic problem-solving and clear technical communication.
• Close collaboration with support peers to analyze customer activity and improve knowledge resources.
• Health, financial, time-away, and wellness benefits for U.S.-based employees.
• Inclusive workplace and belonging-focused culture.
• In-person onboarding and/or identity verification may be required.