Customer Support Engineer (Salesforce)

TL;DR

Customer Support Engineer (Salesforce): Supporting development processes and tools for customers in complex environments with an accent on technical troubleshooting and product adoption. Focus on resolving high-level technical issues, collaborating with engineering teams, and guiding customers on product implementation.

Location: Must live and work from the US; must be a US citizen or permanent resident (Green Card holder).

Salary: $50,000 - $70,000 per year

Company

hirify.global provides specialized development processes and tools for customers operating in demanding and complex technical environments.

What you will do

• Act as the first point of contact for new customer support requests.
• Drive technical issues to resolution through in-depth investigation and relationship management.
• Collaborate with Sales, Engineering, and Product management to improve overall customer experience.
• Maintain professional and consistent communication with clients regarding the status of open requests.
• Adhere to internal and customer-contracted support SLAs.

Requirements

• Must be a US citizen or permanent resident (Green Card holder).
• Capable of obtaining a US Government Security clearance if required.
• 2-3 years of previous technical customer support experience.
• Bachelor's degree in Computer Science, Engineering, or equivalent technical experience.
• Excellent written and verbal US English communication skills.
• Ability to work US-hours shifts, including rotational and weekend shifts to cover 24/7/365 support.

Nice to have

• Experience working with Salesforce.
• Experience with DevOps pipelines: SCM (Git, SVN), IDE (Visual Studio, IntelliJ), or CI tools (Jenkins, Azure DevOps, BitBucket, GitLab).
• Experience with system-wide deployments involving networks, servers, and databases.
• Any Salesforce certification.
• Familiarity with analyzing system logs.

Culture & Benefits

• 100% remote work arrangement.
• Opportunity to work with a global team.
• Potential for overtime pay.
• Exposure to complex DevOps and Salesforce integration environments.