Technical Support Engineer (GIS)

Location: Remote within the US; Eastern time preferred, Central time accepted, with work during Eastern hours.

Salary: $55,000–$75,000 base salary per year, plus performance and tenure bonuses.

Company

Geocodio is a small, founders-led, all-remote data-as-a-service company providing geocoding, address standardization, and location-data enrichment through an API.

What you will do

• Respond to customer questions about API integrations, address accuracy, and spreadsheet uploads through email and occasional calls.
• Diagnose parsing, integration, and geographic-data accuracy issues, including malformed JSON, interpolation errors, and missing address data.
• Investigate and source updated datasets, shapefiles, county data, and other information to improve database coverage and accuracy.
• Work with engineering team members to address root causes through better parsing, data sourcing, UX improvements, or clearer documentation.
• Update address information and follow up with customers when issues have been resolved.
• Contribute to the company blog and occasionally prepare meetup or conference talks.

Requirements

• Prior customer-facing experience, including technical support, helpdesk, retail, or another customer service role.
• Familiarity with APIs and common integration issues, such as URL encoding, API keys, request formatting, and JSON errors.
• Familiarity with geographic data and QGIS or a similar tool; knowledge of shapefiles is required.
• Strong written and verbal communication skills, with the ability to explain technical information clearly.
• Ability to work independently in an asynchronous environment, communicate frequently, and stay organized.
• Must be located in the US and work Eastern hours; Eastern time is preferred and Central time is accepted.

Nice to have

• Experience with side projects, coursework, or professional work involving APIs or geographic data.
• Experience with QGIS and address, parcel, boundary, or other geospatial datasets.

Culture & Benefits

• 100% remote, work-from-home role with a small, supportive, founders-led team.
• Async collaboration through Slack and Linear, with two-week work cycles and no daily standups.
• Two weeks of paid vacation, federal holidays, unlimited sick time, and paid parental leave.
• Health insurance and retirement savings with company match.
• Regular collaboration with coworkers across the US and Europe, including occasional early or late meetings.

Hiring process

• Submit an application form with a short introduction video.
• Interview with the hiring manager, followed by team and final interviews.
• Reference check and criminal background check.