Support Engineer

Location: Waltham, Massachusetts office; attendance required 1–2 days per week, with additional office days occasionally requested

Salary: $55,507–$64,355 per year

Company

hirify.global is a healthcare company improving the health and well-being of older Americans through an integrated care platform combining data, AI, clinical services, and member support.

What you will do

• Provide technical support for in-office and remote employees using ChromeOS and macOS.
• Learn to administer and maintain Google Workspace, Jamf, Slack, and Atlassian.
• Maintain office AV equipment, networking, and peripherals while supporting virtual channels.
• Improve IT operations, streamline solutions, and maintain knowledge-base articles.
• Collaborate with internal teams to resolve helpdesk tickets.
• Keep the digital workplace organized, secure, and intuitive.

Requirements

• Enjoy helping others and collaborating with non-technical employees.
• Communicate patiently and effectively with colleagues.
• Demonstrate attention to detail, empathy, and urgency when handling technical issues.
• Diagnose problems and balance multiple priorities in a fast-paced, evolving environment.

Nice to have

• Experience in a helpdesk environment supporting both in-person and remote employees.
• Experience supporting a range of SaaS tools.
• A user-centered approach to delivering a seamless support experience.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for eligible roles and a 401(k) program.
• Supportive, collaborative, and inclusive work environment.