Senior Manager, Retail Management Services (Amazon Operations)

Location: New York, NY, United States; hybrid schedule with office attendance an average of four days per week

Salary: $60,000–$140,000 USD gross annual base salary

Company

hirify.global is a global creative and marketing agency within WPP, delivering brand experience, customer experience, commerce, and marketing services for major client brands.

What you will do

• Manage Amazon support cases through Seller Support, Vendor Support, and Brand Registry.
• Troubleshoot catalog errors, stranded inventory, merged ASINs, brand hijackings, listing suppressions, and Account Health issues.
• Create and upload inventory flat files, configure variation families, and map backend catalog attributes.
• Execute updates to product images, videos, A+ Content, titles, and other retail content.
• Monitor out-of-stock rates, Lost Buy Box metrics, purchase order issues, shipment discrepancies, chargebacks, and shortage claims.
• Conduct digital shelf audits, prepare operational reports, and collaborate with client Sales, eCommerce, Media, Strategy, and supply chain teams.

Requirements

• 1–4 years of hands-on experience managing catalogs in Amazon Vendor Central and/or Amazon Seller Central.
• Practical knowledge of Amazon inventory and category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns.
• Strong problem-solving skills and the ability to escalate Amazon support issues through resolution.
• Exceptional attention to detail when mapping, validating, and publishing product listings.
• Must be able to work in the New York, United States hybrid arrangement, with office attendance an average of four days per week.

Nice to have

• Agency experience supporting CPG or FMCG brands.

Culture & Benefits

• Collaborative hybrid work environment designed to support creativity and connection.
• Competitive benefits package.
• Equal opportunity workplace committed to respect, inclusion, and career progression.