IT Project Manager II / Senior Program Manager (CX & IVA Programs)

Location: Rosemead, California, United States

Salary: $104,000–$118,600 per year

Company

hirify.global provides staffing and professional services for technology and business roles.

What you will do

• Lead strategic planning, orchestration, and execution of customer experience, contact center, and conversational AI/IVA programs.
• Develop integrated project plans covering milestones, dependencies, deliverables, and success metrics.
• Drive accountability and delivery discipline across Product, Engineering, IT, Operations, Business, and vendor teams.
• Forecast and mitigate risks, manage cross-team dependencies, and resolve emerging delivery roadblocks.
• Oversee third-party vendors and consulting partners, including timelines, deliverables, contracts, and statements of work.
• Prepare executive dashboards, status reports, presentations, and recurring governance reviews.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related technical discipline, or equivalent education and experience.
• 5–10+ years of professional project management and program delivery experience leading large-scale technology initiatives.
• Experience managing complex, cross-functional programs across Product, Engineering, IT, and Business organizations.
• Strong knowledge of Agile, hybrid, and enterprise-scale delivery methodologies.
• Advanced experience creating executive presentations, status reports, and program dashboards.
• Exceptional risk forecasting, dependency management, communication, and influence-without-authority skills; professional references are required upon request.

Nice to have

• Experience with customer experience, contact centers, IVR, IVA, conversational AI, or customer service automation.
• Familiarity with generative AI and AI-powered customer engagement platforms.
• Experience in regulated industries or large enterprise environments.

Culture & Benefits

• Temporary assignments lasting 13 weeks or longer may include medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available throughout the employment process.
• Employment eligibility may be verified through E-Verify in certain locations.