обновлено 4 дня назад
IT Project Manager II (CX & IVA Programs)
118 600 - 118 600$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Project Manager II / Senior Program Manager (CX & IVA Programs) (Customer Experience and Conversational AI): Leading strategic planning, orchestration, and execution of large-scale customer experience, contact center, and Intelligent Virtual Assistant programs with an accent on cross-functional delivery, risk forecasting, dependency management, and vendor governance. Focus on building integrated delivery plans, resolving emerging roadblocks, facilitating executive governance, and communicating program health across Product, IT, Engineering, Operations, and business teams.
Location: Rosemead, California, United States
Salary: $118,600 annually
Company
provides staffing and professional services for technology and business roles.
What you will do
- Lead strategic planning, orchestration, and execution of customer experience, contact center, and Intelligent Virtual Assistant programs.
- Build integrated project plans covering milestones, dependencies, deliverables, and success metrics.
- Drive accountability and delivery discipline across Product, Engineering, IT, Operations, and Business teams.
- Forecast risks, manage cross-team dependencies, and present mitigation strategies to leadership.
- Oversee third-party vendors and consulting partners, including timelines, deliverables, contracts, and statements of work.
- Prepare executive dashboards, status reports, presentations, and recurring governance reviews.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related technical discipline, or equivalent experience.
- 5 to 10+ years of project management and program delivery experience leading large-scale technology initiatives.
- Experience managing complex cross-functional programs across Product, Engineering, IT, and Business organizations.
- Strong knowledge of Agile, hybrid, and enterprise-scale delivery methodologies.
- Advanced experience creating executive presentations, status reports, and program dashboards.
- Exceptional risk forecasting, dependency management, vendor management, communication, and influence-without-authority skills; professional references required upon request.
Nice to have
- Experience with customer experience, contact center, IVR, IVA, conversational AI, or customer service automation technologies.
- Familiarity with generative AI and AI-powered customer engagement platforms.
- Experience in regulated industries or large enterprise environments.
Culture & Benefits
- For temporary assignments lasting 13 weeks or longer: medical, dental, vision, and 401(k) benefits.
- Statutory sick pay where required.
- Reasonable accommodations are available during the employment process.
- Employment practices include E-Verify participation in certain locations and fair-chance hiring compliance.
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