Onboarding Account Executive (Automotive Software)

Location: Virtual, United States

Company

hirify.global provides software solutions for automotive parts and repair professionals, including purchasing, repair planning, estimating, and supply chain workflows.

What you will do

• Support onboarding for new customers on the PartsTech platform and manage relationships with existing customers.
• Provide technical and product support, resolve customer requests, and advise on optimal solutions.
• Conduct product demonstrations and identify upsell opportunities.
• Build relationships with partner organizations to onboard mutual customers.
• Analyze customer data and recommend improvements to onboarding, adoption, engagement, and retention.
• Collaborate with product design and development teams to improve the customer experience.

Requirements

• Bachelor’s degree in Sales, Business Administration, or a related discipline, or equivalent directly related work experience.
• At least 3 years of experience in account management, customer success, sales, or a similar client relationship role.
• Experience acting as a trusted business advisor and using business intelligence tools to analyze customer data.
• Strong customer service, collaboration, organization, prioritization, and communication skills.
• Knowledge of customer service and retention best practices.
• Ability to learn new concepts and technologies, work independently, and adapt to changing priorities.

Culture & Benefits

• Remote, hybrid, and in-person work models are available across international communities and multiple time zones.
• Collaborative culture with individual and team-driven contributions.
• Support for taking risks, learning, and professional growth.
• Work focused on innovative solutions for the automotive parts and repair industry.