Program Specialist II

Location: Chesterfield, Missouri, USA. The role is eligible for hire in select U.S. locations. Open availability is required between 8:00 AM and 8:00 PM EST on weekdays, with weekend availability required for both Saturdays and Sundays.

Salary: USD 15.85–23.77 per hour

Company

hirify.global provides commercialization services, products, and solutions for the life sciences industry, supporting pharmaceutical and biotech clients and the patients who use their therapies.

What you will do

• Provide personalized patient and healthcare provider support by phone and through an online portal.
• Investigate insurance benefits, coverage, out-of-pocket costs, reimbursements, payment denials, and appeals.
• Assist with benefit verification, prior authorization, and medical necessity processes.
• Search for alternative reimbursement resources and support enrollment in state and federal assistance programs.
• Enter and update orders, track shipments, maintain customer notes, logs, and records, and process patient assistance applications.
• Respond to patients, providers, sales representatives, and business partners while following up professionally and promptly.

Requirements

• High school diploma with 4 years of healthcare experience, or an associate’s degree with 2 years of healthcare experience.
• Strong oral, written, and interpersonal communication skills.
• Ability to multitask, work independently and collaboratively, and maintain accuracy and attention to detail.
• Ability to work in a fast-paced, metric-driven environment while remaining patient-focused.
• Strong computer skills and working knowledge of Microsoft Word, Excel, and PowerPoint.
• Availability for assigned shifts during program operating hours, including both weekend days.

Nice to have

• Customer service or call center experience.
• Patient assistance, reimbursement, or pharmacy benefit management experience.
• Medical billing and coding experience.

Culture & Benefits

• Inclusive and diversity-focused work environment.
• Patient-minded culture centered on client service and collaboration.
• Opportunities to develop talent and improve professional skills.
• Competitive salary and employee benefits.
• Reasonable accommodations are available during the hiring process and employment.