Customer Engagement Advocate (Healthcare)

Location: Dallas, Texas, United States — 100% onsite

Salary: $20.00–$24.00 per hour based on experience, plus a monthly bonus program. Top Care Advocates can earn up to an additional $1,200 per month.

Company

hirify.global is a specialty care platform that connects members with leading specialists and dedicated care teams for surgery, cancer care, infusions, and other complex healthcare needs.

What you will do

• Engage and educate new and existing members about surgical services and benefits.
• Coordinate member appointments, travel arrangements, and venue selection.
• Assist members with provider selection and care navigation.
• Follow up on inquiries, resolve issues, document interactions, and route complex cases to the appropriate department.
• Handle sensitive health information while maintaining Protected Health Information compliance.

Requirements

• High school diploma required; a bachelor's degree in healthcare administration, social services, public health, or a related field is preferred.
• 1–3 years of experience in customer service, a service center, and/or sales enablement.
• Strong written and verbal communication, critical thinking, problem-solving, and organizational skills.
• Ability to work effectively in a team environment and meet deadlines.
• Availability for full-time onsite work in Dallas, Texas.
• Work schedule includes Monday–Friday shifts, a six-week onsite training program from 8:30 AM to 5:30 PM, and assigned nine-hour shifts within a 7:00 AM–8:00 PM window; occasional 1:00 PM–10:00 PM coverage may be required.

Nice to have

• Bilingual Spanish and English communication skills.

Culture & Benefits

• Paid onsite training at the regular hourly rate.
• Medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• $150 monthly parking reimbursement and free onsite gym membership.
• Career growth opportunities and a collaborative, inclusive work environment.

Hiring process

• After applying, a member of the Talent Acquisition team will contact qualified candidates to discuss the interview process.