2 дня назад
Customer Service Agent
16 - 27$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Agent (Customer Support): Providing customer support through phone, email, and chat while resolving issues and maintaining accurate CRM records with an accent on clear communication, empathy, and efficient inquiry handling. Focus on solving complex customer concerns, managing high-volume requests, and coordinating with other departments.
Location: Charlotte, NC, USA
Salary: USD 16–27 per hour
Company
Mark Rink is a marketing company focused on turning creative ideas into impactful brand and marketing outcomes.
What you will do
- Respond to customer inquiries by phone, email, and chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products, services, and company policies.
- Record and update customer details and interactions in the CRM system.
- Collaborate with other departments to resolve complex customer concerns.
Requirements
- Previous experience in customer service or a related role.
- Strong verbal and written communication skills.
- Ability to remain calm and effective under pressure.
- Strong problem-solving and conflict-resolution skills.
- Proficiency with CRM software and Microsoft Office Suite.
Culture & Benefits
- Opportunities for professional growth and career advancement.
- Collaborative and innovative work environment.
- Hands-on skill development and mentorship.
- Exposure to diverse projects and industry-leading clients.
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