Customer Success Executive (Medtech)

Location: Remote, field-based; approximately 10–20% travel to customer sites is required.

Company

hirify.global develops IntelliSep, an 8-minute blood test technology that provides actionable insights into a patient's likelihood of having or developing sepsis and supports emergency-care decisions.

What you will do

• Lead enterprise IntelliSep implementations across health systems as the overall implementation leader and program owner.
• Build executive relationships and establish governance structures, communication plans, recurring meetings, and business reviews.
• Own integrated implementation plans covering milestones, dependencies, critical-path activities, resources, risks, and workstream execution.
• Coordinate Laboratory, Medical Affairs, Technical Service & Support, Customer Service, Information Technology, Data Science, Sales, and other functions.
• Guide organizational readiness, workflow integration, change management, launch readiness, adoption, and transition to ongoing customer success.
• Monitor implementation KPIs and customer feedback, lead executive escalations, and drive continuous improvements.

Requirements

• Bachelor's degree in healthcare, life sciences, nursing, business, engineering, or a related field.
• At least 10 years of experience leading enterprise healthcare technology implementations, implementation program management, customer success, clinical operations, laboratory operations, or other customer-facing leadership roles.
• Successful implementation of complex medical technologies within acute care hospitals or integrated delivery networks.
• Experience leading enterprise implementations involving executive, laboratory, clinical, operational, and information technology stakeholders across multiple concurrent workstreams.
• Exceptional presentation, communication, executive facilitation, stakeholder management, and influence skills.
• Strong enterprise implementation program management, organizational, governance, and problem-solving abilities, including integrated project planning, critical-path management, governance facilitation, action-item tracking, and simultaneous management of multiple complex implementations.
• Ability to lead cross-functional implementation programs through influence rather than direct authority in a fast-paced, high-growth environment.
• Advanced proficiency in Microsoft Office and ability to independently create executive presentations, implementation plans, dashboards, documentation, and customer-facing materials.

Nice to have

• Experience with multiple concurrent workstreams, executive governance, organizational change management, and cross-functional stakeholder alignment.
• Ability to build credibility and influence executive, clinical, laboratory, operational, and information technology stakeholders in complex healthcare organizations.
• Frontline experience in clinical care, healthcare technology, or hospital operations.
• Familiarity with laboratory operations, emergency department workflows, clinical implementation, healthcare information technology, and regulated healthcare environments.
• Experience interpreting operational or clinical data to measure adoption, program success, and organizational outcomes.
• Experience leading executive business reviews, customer governance meetings, and executive implementation reviews.

Culture & Benefits

• Remote, field-based work arrangement.
• Competitive salary and benefits package commensurate with experience.
• Work focused on clinical adoption, healthcare outcomes, operational efficiency, and patient-centered care.