Customer Value Manager - Europe

Location: Europe, remote, with on-site customer visits at least 25% of the time; twice-yearly Team Weeks at the headquarters in St. John's, Newfoundland.

Company

hirify.global builds AI software for mechanical engineering teams developing cars, medical devices, and jet engines, helping customers improve design reviews, reduce rework, and bring products to market faster.

What you will do

• Join enterprise deals before close, research customer organizations, establish readiness requirements and baseline value metrics, and present tailored onboarding plans.
• Build and manage Customer Value Plans connecting customer objectives, stakeholders, technology, engineering workflows, adoption milestones, and measurable business outcomes.
• Consult on engineering collaboration, design, review, and release workflows; configure hirify.global to support sustained adoption and expand use cases.
• Train engineers and stakeholders, apply change management practices, develop internal champions, and drive adoption across enterprise engineering organizations.
• Analyze usage and customer metrics to quantify value, lead Quarterly Partnership Reviews, and present outcomes with account teams to executive sponsors.
• Coordinate CSEs, FDEs, Sales, and Product; manage risks, own retention and renewals, and partner with Account Executives on expansion strategy.

Requirements

• 7+ years of experience in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts.
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment.
• Experience partnering with Sales on multi-threaded expansion strategies in large, complex organizations.
• Familiarity with complex procurement, security, and compliance processes in enterprise accounts.
• Strong executive presence and communication skills; credibility with Engineering Leads through Executive Sponsors at VP+ level.
• Experience working in fast-paced, high-growth environments; highly organized, data-driven, and accountable.
• Willingness to travel up to 25% of the time.
• Engineering background or strong technical project experience required: an engineering degree or equivalent hands-on experience as a practicing engineer in design, manufacturing, systems, or quality within a product development environment, plus working knowledge of the product development lifecycle from decomposition and design through verification and validation.
• Critical thinking required: ability to analyze complex and ambiguous customer situations, challenge assumptions, separate signal from noise, and make well-reasoned recommendations and decisions.
• Experience managing complex enterprise relationships in a technical, customer-facing role such as Customer Success, consulting, solutions or field engineering, or engineering transitioned into customer-facing work.
• Experience driving adoption and change in enterprise engineering organizations through workflow design, technical product training and enablement, and stakeholder mobilization.
• Business acumen and analytical rigor, including connecting customer business goals to product value and using usage data to quantify impact.
• Ability to mobilize internal resources and drive outcomes through others without direct authority.
• Experience owning renewals, including forecasting, commercial negotiation, contract signature, and collaboration with Sales on expansion strategies.

Nice to have

• Hands-on experience with PLM tools such as Windchill or Teamcenter and CAD tools such as Creo, NX, or SolidWorks.
• Formal change management training or certification, such as Prosci.
• Familiarity with land-and-expand SaaS motions.
• Background in vertical SaaS, such as construction technology, industrial IoT, or logistics.
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment.

Culture & Benefits

• Work with complex technical customer challenges in an evolving, high-growth environment.
• Use engineering expertise to influence how entire engineering organizations work.
• Collaborate cross-functionally with Sales, Product, Customer Success Engineers, and Forward Deployed Engineers.
• Attend Team Week at the St. John's headquarters twice a year, typically in June and December.
• Prioritize customer on-site engagement while planning around personal travel constraints.