Customer Success Specialist (Medical Devices)

Location: Remote; applicants must be authorized to work in the United States or eligible for supported sponsorship. Working hours are 7am–4pm Pacific Standard Time, with shift times varying based on business needs.

Company

hirify.global develops non-invasive prescription therapies for chronic disease, including neurological hand tremor, and is expanding its technology across neurology and cardiology.

What you will do

• Build and maintain strong relationships with patients, study participants, clinicians, staff, and prospective customers.
• Provide product support, training, and education on Cala products, features, and benefits.
• Maintain expert knowledge of products and developments, document customer interactions accurately and promptly, and handle or escalate cases as required.
• Act as a patient advocate, subject matter expert, and training resource for internal customers and the Customer Care team.
• Share patient feedback and collaborate with marketing, product development, sales, clinical, quality, operations, and Territory Managers.
• Support new and emerging business models.

Requirements

• Bachelor’s degree or higher.
• 3+ years of medical device or healthcare experience, including direct customer interaction.
• Demonstrated outstanding customer focus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Proficiency with customer relationship management (CRM) software and other relevant tools.
• Proven problem-solving skills.
• Authorization to work full-time in the United States, or eligibility for work authorization through a sponsorship path hirify.global can support.

Culture & Benefits

• Remote work with defined Pacific Standard Time working hours.
• Tools, training, and mentoring are provided to support employee success.
• A diverse and inclusive environment focused on people, teams, and thinking.