Customer Success & Operations Manager (MedTech)

Location: United States — Remote within the United States; on-site and virtual training may require up to 50% travel.

Salary: $85,000–$100,000 annually, plus bonus, equity ownership opportunity, and benefits.

Company

hirify.global develops remote cardiac monitoring solutions for hypertension, heart failure, and rhythm management, including the Rhythm360 platform for real-time monitoring, standardized reporting, and streamlined cardiology workflows.

What you will do

• Complete customer setup forms and implementation documentation for every new account accurately and on time.
• Drive member enrollment through launch readiness, clinic training, and early adoption support.
• Serve as the primary day-to-day contact for assigned clinics and health systems after go-live.
• Monitor account health and usage, identify risks early, and route recurring technical issues to Engineering and IT for permanent fixes.
• Run satisfaction surveys and status reporting, and provide customer insights for quarterly leadership presentations.
• Help build a repeatable onboarding and implementation playbook and consolidate customer knowledge into a shared company resource.

Requirements

• 3+ years of experience in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology.
• Experience managing several customer accounts simultaneously against firm timelines.
• Comfort working with client IT teams on integrations and translating clinical and technical issues into clear input for Engineering and IT.
• Experience tracking implementation outcomes and running feedback mechanisms such as surveys and status reports.
• Strong written communication and documentation skills.

Nice to have

• Working knowledge of medical devices, CIED devices, and clinical workflows is required; knowledge of RPM or wearable devices is a plus.
• Familiarity with clinic workflows and patient enrollment programs.
• Experience building or maintaining a knowledge base.
• Experience with CRM, customer success, or project management tools.

Culture & Benefits

• Remote work within the United States.
• On-site and virtual customer training with up to 50% travel.
• Bonus, equity ownership opportunity, and benefits.
• Inclusive and diverse workplace committed to merit, competence, performance, and business needs.