Client Success Manager (SaaS) (SaaS)

Location: Maidenhead, England, United Kingdom; remote within England. Hybrid work is required for candidates within commuting distance of an hirify.global office, with 3 days in the office and 2 days working from home. Candidates outside commuting distance may be considered for remote work. Full working rights in England are required; current or future sponsorship is not available.

Company

hirify.global provides a unified SaaS platform for compliance, prequalification, safety, performance benchmarking, and supplier reliability, serving 360,000 businesses in more than 120 countries with AI-driven insights and human expertise.

What you will do

• Build and grow relationships with client stakeholders, identify additional stakeholders, and own the overall health of assigned client accounts.
• Drive post-launch adoption, provide guidance on use cases and product functionality, and ensure clients receive training and achieve maximum value from hirify.global products.
• Lead success-planning and QBR sessions to demonstrate value, understand client objectives, and define next steps.
• Support retention and expansion by assisting Account Managers with growth plans, mitigating account risk, and identifying opportunities with Implementation and Professional Services.
• Represent the client internally, collaborate cross-functionally on problem resolution and product or process improvements, and support Client Support with difficult client-specific issues.
• Document client interactions in SFDC, Wrike, and related systems; use data to inform recommendations and contribute customer insights to Marketing.

Requirements

• 1–3 years of experience in a customer-facing role, preferably Customer Success or Account Management, with an enterprise SaaS company, or in supplier management at a large organization.
• Full working rights in England without current or future sponsorship.
• Strong interpersonal, verbal, written communication, collaboration, responsiveness, organization, and proactive engagement skills.
• Experience mastering new, complex technologies, processes, and concepts, and training or mentoring others to master them.
• Strong project management skills and a creative, empathetic, persistent, scalable approach to problem solving.
• Bachelor’s degree or equivalent work experience.
• Passion for client growth, ownership, accountability, and continuous improvement.

Nice to have

• Fluency in German and English, verbally and in writing; Spanish, Portuguese, Italian, Norwegian, or Polish are also preferred.
• Experience with Microsoft Office, SFDC, CRM tools, and JIRA.
• PMP certification.
• Background in HSE or Procurement.

Culture & Benefits

• Remote or hybrid work arrangement within England based on commuting distance from an hirify.global office.
• Ownership, accountability, proactive client engagement, collaboration, and continuous improvement are emphasized.
• The role supports cross-functional work with Client Success, Account Management, Client Support, Implementation, Professional Services, Marketing, and product stakeholders.