Customer Success Manager - National Accounts (Healthcare SaaS)

Location: Remote in the United States, with regular customer travel of approximately 30–40%.

Company

hirify.global combines proprietary hardware, AI-powered intelligence, and integrations with existing health-system technology to provide real-time operational intelligence for healthcare organizations.

What you will do

• Manage a portfolio of strategic national healthcare customers after deployment as a trusted long-term partner.
• Develop and execute success plans aligned with customer goals around safety, asset visibility, operational efficiency, and ROI.
• Drive post-go-live adoption, optimization, value realization, renewals, and expansion.
• Build relationships with clinical, operational, IT, and executive stakeholders, proactively resolving risks and coordinating internal support.
• Help scale Customer Success practices, including repeatable processes for adoption, retention, expansion, and value measurement.
• Collaborate with Sales, Product, Technical Account Services, Hardware Operations, and Marketing while sharing customer insights to inform product direction and roadmap decisions.

Requirements

• 6+ years of Customer Success experience in healthcare, supporting national healthcare organizations.
• Experience in healthcare technology, including technology and SaaS platforms, within complex healthcare environments.
• Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies.
• Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms.
• Demonstrated executive presence, including engaging senior leaders, leading strategic conversations, and articulating value and ROI at the executive level.
• Ability to operate independently with a high level of autonomy, take ownership of customer relationships and outcomes, and work effectively in a fast-paced, growth-stage environment.
• Ability to remain effective and impactful during continuous change.
• Strong problem-solving skills and an ownership-oriented mindset.
• Experience using Salesforce or similar enterprise CRM tools.

Culture & Benefits

• Remote work with approximately 30–40% travel to meet customers.
• Equity in a high-growth company backed by leading investors and scaling toward $100M+ in annual recurring revenue.
• Full health, dental, and vision coverage.
• 401(k), paid time off, and paid parental leave.
• Tools and resources to support effective work.