Technical Support Enablement Trainer

Location: Remote - United States; willingness to travel up to 30% required.

Company

hirify.global develops data storage technologies, including SAN, NAS, DAS, and cloud storage solutions.

What you will do

• Develop, implement, and scale training content for Customer Success Managers, Customer Success Engineers, and Professional Services Engineers.
• Deliver live training sessions, webinars, and workshops focused on product knowledge, NPI, issue identification, troubleshooting, and customer engagement.
• Maintain learning materials, playbooks, certifications, and LMS records.
• Update enablement content for product releases, process changes, and industry best practices.
• Collaborate with Customer Success leadership, Technical Enablement, Product Management, R&D, the Office of the CTO, and subject matter experts.
• Establish training KPIs, analyze performance data, and optimize programs to improve ramp time, customer health, NPS, and renewal rates.

Requirements

• Experience designing and delivering training programs for customer-facing teams.
• Experience with highly technical support procedures in a similar industry.
• Strong facilitation, presentation, written communication, and instructional design skills.
• Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
• Knowledge of SAN, NAS, DAS, and cloud storage technologies.
• Proficiency in bash scripting, familiarity with at least one additional programming language, hands-on lab and hardware management experience, and the ability to work cross-functionally and independently.

Culture & Benefits

• Remote work within the United States.
• Opportunity to collaborate across Customer Success, Technical Enablement, Product Management, R&D, and other cross-functional teams.
• Travel of up to 30% is expected.