Sr. Trainer - Customer Success Operations (SaaS)

Location: Lindon, Utah, United States; hybrid

Base salary: $90,000–$100,000 annually, depending on U.S. geographic region, skills, and experience.

Company

hirify.global is a high-growth fintech company expanding access to retirement benefits for employees of small and medium-sized businesses.

What you will do

• Lead instructor-led onboarding, upskill, and continuing education programs for Customer Success Support Associates and Client Relationship Managers.
• Guide employees through self-led learning content and facilitate advanced training for experienced learners.
• Apply adult learning theory to create practical, scalable, and engaging learning experiences.
• Evaluate trainee performance, define completion criteria, and provide actionable feedback to managers.
• Create and update instructor-led and e-learning materials in partnership with subject matter experts.
• Partner with operational leaders to identify knowledge gaps and improve policies, processes, and procedures.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in teaching, training, or a closely related field.
• Understanding of SaaS business motions and the full customer lifecycle.
• Customer management experience with large and complex accounts.
• Strong written and spoken communication, organizational, analytical, and collaboration skills.
• Comfort working in a rapidly changing startup and SaaS environment.

Nice to have

• Experience with Salesforce, Docebo, Google Drive, or other learning management systems.
• Background in startup and SaaS environments.

Culture & Benefits

• Customer-focused, long-term-oriented culture with autonomous and accountable teams.
• 401(k) plan with a dollar-for-dollar employer match up to 4% and no plan fees.
• Health, dental, vision, mental health, fertility, family-forming, and student loan support benefits.
• Competitive paid time off, parental leave, monthly work-from-home stipend, and quarterly lifestyle stipend.
• Virtual social events, team offsites, and opportunities to contribute to a mission-driven fintech company.