Workplace Technology Operations Contractor

Location: Tokyo, Japan; hybrid, with required office attendance on Mondays, Tuesdays, and Thursdays. Occasional travel across the APAC region may be required for office support, events, and launches.

Company

A collaborative AI workspace that brings knowledge, projects, meetings, and AI tools together for individuals, teams, and companies.

What you will do

• Provide onsite and remote technical support for Tokyo and APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events.
• Manage employee and device lifecycle workflows, including account provisioning, device preparation, inventory, procurement coordination, repairs, retrieval, and deprovisioning.
• Improve SOPs, internal resource content, service handoffs, self-service resources, and scalable support practices.
• Identify and automate at least one recurring support workflow, such as onboarding, offboarding, provisioning, device setup, or self-service.
• Collaborate with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-related workflows.

Requirements

• Professional fluency in Japanese and English for direct support of Tokyo employees and collaboration with global teams.
• Hands-on workplace IT support experience with macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts.
• Experience with SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, and Fleet.
• Familiarity with ITSM principles and ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.
• Strong judgment regarding access, endpoint hygiene, documentation, IT compliance, and security-minded escalation.
• Ability to travel occasionally across APAC to support distributed teams, events, office launches, and hands-on IT needs.

Nice to have

• Experience at a fast-growing technology or AI company.
• Experience building internal tooling or automation workflows.
• Experience with Git or GitHub and interest in learning to code.
• Experience in an infrastructure-as-code team environment.
• Additional language fluency or experience supporting distributed APAC teams.

Culture & Benefits

• 12–18 month fixed-term contract, with potential longer-term opportunities depending on business needs and performance.
• In-person collaboration is an essential part of the working model, with designated Anchor Days in the office.
• Emphasis on security-minded operations, practical automation, continuous improvement, and clear documentation.
• AI-assisted resources and lightweight automation are encouraged to improve support quality and reduce manual work.