Workplace Technology Operations Contractor

Location: Dublin, Ireland; hybrid with required office attendance on Mondays, Tuesdays, and Thursdays

Company

Notion builds a collaborative AI workspace combining knowledge, projects, meetings, and AI tools for individuals, teams, and companies.

What you will do

• Provide onsite and remote technical support for Dublin and EMEA employees across macOS, Windows, mobile devices, SaaS tools, connectivity, peripherals, conference room AV, and internal events.
• Manage employee and device lifecycle workflows, including account provisioning, device preparation, inventory, procurement coordination, repairs, returns, and deprovisioning.
• Improve SOPs, resource library content, handoffs, self-service materials, and scalable support practices.
• Identify and automate a recurring support workflow, such as onboarding, offboarding, provisioning, device setup, or self-service, using AI or lightweight automation.
• Collaborate with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-related workflows.
• Occasionally travel across the EMEA region to support office teams, events, office launches, and hands-on IT needs.

Requirements

• Professional fluency in English.
• Hands-on workplace IT support experience with macOS, Windows, iOS, Android, conference room AV, peripherals, TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
• Experience with SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, and Fleet.
• Familiarity with ITSM principles and ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.
• Strong judgment regarding access management, endpoint hygiene, documentation, compliance, and security escalation.
• Service-oriented, self-directed communication style and comfort using AI-assisted resources or lightweight automation.

Nice to have

• Experience at a fast-growing technology or AI company.
• Experience building internal tooling or automation workflows.
• Git or GitHub experience and interest in learning to code.
• Experience in an Infrastructure as Code team environment.
• Additional European language fluency or experience supporting distributed EMEA teams.

Culture & Benefits

• In-person collaboration is an essential part of the working culture.
• Fixed-term contractor engagement for 12–18 months, with potential longer-term opportunities based on business needs and performance.
• Opportunity to improve workplace operations, employee experience, and support scalability.
• Work with teams focused on security, automation, documentation, and practical AI adoption.