Cloud Support Engineer (AI)

Location: Dublin, Ireland; on-site

Company

hirify.global builds vertically integrated AI infrastructure spanning energy, data centers, and cloud services, including sustainable GPU compute through hirify.global Cloud.

What you will do

• Provide technical customer support through Zendesk, meet service-level agreements, and maintain high customer satisfaction.
• Participate in a 24/7 on-call rotation and resolve critical incidents.
• Diagnose and resolve VM, hardware, scaling, alert, and node delivery issues using Linux CLI and internal tools.
• Prepare maintenance windows and coordinate alert triage and testing.
• Collaborate with SRE, networking, and storage teams from initial triage through root cause analysis.
• Create onboarding and training materials, knowledge base documentation, and standard operating procedures.

Requirements

• Bachelor's degree in IT, computer science, engineering, or a related field, or 4+ years of equivalent technical experience.
• 5+ years of customer support experience, preferably in cloud, storage, or networking environments.
• Strong Linux command-line interface skills and proficiency with Git.
• Experience with Kubernetes, Slurm, Terraform, and monitoring tools such as Grafana.
• Familiarity with AWS, Azure, or GCP and understanding of HPC technologies including InfiniBand, RDMA, RoCE, and SDN.
• Excellent communication and customer service skills, including the ability to prioritize competing escalations.

Nice to have

• Relevant cloud, Kubernetes, AWS, NVIDIA, Linux, or networking certifications.
• Experience with cloud automation tools and scripting languages.
• Experience analyzing complex technical issues, mentoring colleagues, and supporting onboarding.
• Interest in using technology to contribute to a more sustainable future.

Culture & Benefits

• Work with teams across energy, manufacturing, data center construction, and cloud services.
• Contribute to AI infrastructure and high-performance computing projects.
• Pension contributions and private health and dental insurance.
• Income protection and life assurance.
• Full-time employment with 24/7 operational support responsibilities.