Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding SMB and mid-market restaurant accounts across North America through platform adoption, upselling, cross-selling, and retention with an accent on consultative account strategy, data-driven business reviews, and commercial growth. Focus on reducing churn, negotiating renewals, forecasting expansion, and translating APIs, integrations, and digital ordering technology into customer value.

Location: Hybrid in Toronto or a USA office, with 4 days in the office and 1 day working from home.

Annual OTE: 105,000–133,000 CAD.

Company

hirify.global is a scaling SaaS product company focused on order management technology for restaurants and commerce businesses.

What you will do

• Manage and grow a portfolio of SMB and mid-market restaurant accounts across North America.
• Increase regional revenue through upselling, cross-selling, and introducing platform features and add-on modules.
• Lead data-driven business reviews focused on customer satisfaction, platform adoption, and ROI.
• Identify churn risks, develop retention strategies, negotiate renewals, and handle objections.
• Maintain accurate HubSpot CRM records, account plans, stakeholder communication, and pipeline forecasts.
• Collaborate with Customer Experience, GTM, and Implementation teams on handovers, operational issues, and process improvements.

Requirements

• 4+ years of experience in B2B SaaS account management, customer success, or solutions consulting.
• Proven success meeting or exceeding expansion and retention targets with mid-market commercial accounts.
• Strong commercial judgment, consultative selling, negotiation, and relationship management skills.
• Technical aptitude to learn restaurant digital ordering, APIs, and system integrations.
• Excellent written and verbal English communication; French is an asset.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Nice to have

• Experience with North American restaurants, food tech, or POS systems.
• Experience with MEDDPICC, SPIN Selling, or Challenger Sale frameworks.
• French language skills.

Culture & Benefits

• Dedicated learning budget for professional development.
• International, diverse team with an emphasis on transparency and varied perspectives.
• Weekly product releases and a culture focused on innovation.
• Regionally tailored compensation and benefits.
• Opportunity to contribute to a rapidly scaling SaaS unicorn in the order management industry.