Functional Support Analyst (Workday)

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada

Salary: $7,158.42–$10,292.25 CAD per month

Company

The University of British Columbia is a global teaching, learning, and research institution with an Integrated Service Centre supporting finance, human resources, payroll, and future student services.

What you will do

• Provide Tier 2 customer support and subject-matter expertise for finance, HR, payroll, and related Workday processes.
• Identify, troubleshoot, and resolve system, workflow, data-transfer, and operating issues while protecting data integrity.
• Collect requirements for custom workflows and provide functional and technical guidance to end users and business partners.
• Develop business cases, use cases, test cases, and functional documentation for upgrades, enhancements, and support procedures.
• Test and manage Workday data file transfers and uploads, monitor workflow logs, and investigate failed workflows.
• Coordinate between users, the ISC Service Desk, hirify.global-IT, application support teams, and finance, HR, and payroll operations.

Requirements

• Undergraduate degree in a relevant discipline, preferably Business, and at least three years of related experience or an equivalent combination.
• Education in financial management or three years completed in an accredited accounting program.
• Experience in finance-related customer service, administration, or an equivalent role.
• Advanced computer skills, including Excel, Access, PowerPoint, and Word.
• Strong verbal and written communication, collaboration, organization, analytical, and problem-solving skills.
• Ability to prioritize multiple issues, work independently and collaboratively, take initiative, and perform effectively under pressure.

Nice to have

• CPA, CGA, CMA, or CA designation or related progress toward certification.
• Familiarity with Workday.
• Basic project management skills.
• Experience applying privacy, information security, and service management practices.

Culture & Benefits

• Full-time, fixed-term leave replacement position ending August 31, 2027.
• Staff position covered by non-union employment terms.
• Work with finance, HR, payroll, IT, academic, and administrative partners across the university.
• Commitment to equity, diversity, inclusion, and respect for diverse perspectives.
• Role includes autonomy, critical thinking, peer mentoring, and collaboration within the Integrated Service Centre.