Implementation Delivery Lead (HR Tech)

Location: Remote in the United States; standard working hours are 8am–5pm Central Time. Minimal travel may be required.

Base salary range: $XX.00–$XX.00, excluding benefits and potential bonuses.

Company

hirify.global provides cloud-based benefits administration technology and services for organizations, employees, and HR teams.

What you will do

• Support benefits administration implementations for Channel Partner clients from kickoff through delivery.
• Analyze client requirements and configure benefits administration system functionality, data imports, exports, permissions, rates, and related deliverables.
• Coordinate timelines, project status, risks, mitigation strategies, testing, and implementation readiness with clients and internal teams.
• Collaborate with Product Management, EDI, and other functional teams to deliver client requirements accurately and on time.
• Provide client training, troubleshoot system and process issues, and support issue triage and escalation.
• Coach implementation team members and identify improvements to implementation efficiency, quality, and client satisfaction.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and professional experience.
• At least 3 years of experience in account management, client services, implementation, or a related role.
• Experience with benefits administration technology, HRIS platforms, payroll systems, or related software.
• Experience supporting client implementations, project coordination, or system configuration activities.
• Strong communication, analytical, problem-solving, organizational, and client relationship management skills.
• Advanced Microsoft Excel proficiency, including VLOOKUPs, PivotTables, and data analysis.

Nice to have

• Experience with Channel Partner implementations or benefits administration clients.
• Knowledge of enrollment platforms, eligibility processes, carrier integrations, and EDI functionality.
• Experience with software testing, UAT, implementation methodologies, or HR, payroll, benefits, or HR technology industries.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision benefits.
• Employer-sponsored retirement savings plans.
• Professional development, training, and career growth resources.
• Collaborative culture with wellbeing, mental health, and financial planning initiatives.
• Performance-based incentives may be available for most roles.