Engagement Manager (Healthcare SaaS)

Location: Remote within the United States; in-person orientation at the headquarters in Cleveland, Ohio is required, with occasional travel to headquarters possible.

Base salary: $100,000–$120,000 per year, plus a discretionary annual bonus. Pay frequency is semi-monthly.

Company

hirify.global provides clinical workforce intelligence, trusted practitioner data, AI-powered insights, and data exchange solutions for healthcare organizations.

What you will do

• Develop implementation strategies, success criteria, and engagement plans aligned with customer objectives and business outcomes.
• Build trusted partnerships with executive sponsors, business leaders, and operational stakeholders.
• Lead enterprise customer implementations, governance, stakeholder coordination, timelines, milestones, and execution across cross-functional teams.
• Coordinate requirements, implementation decisions, organizational readiness, change management, dependencies, and customer communications.
• Monitor implementation health, manage risks and issues, and communicate progress against success criteria.
• Lead post-go-live optimization projects and improve implementation methodologies, governance practices, and operational standards.

Requirements

• 5+ years of experience in customer success, engagement management, enterprise software implementation, project or program management, or professional services.
• Experience leading enterprise software implementations, customer onboarding, or professional services engagements.
• Strong project management skills covering timelines, milestones, risks, dependencies, and concurrent initiatives.
• Ability to build relationships with executive sponsors and operational stakeholders, facilitate meetings, present information, and influence decisions.
• Experience collaborating with Product, Engineering, Support, Sales, and Client Services teams.
• Strong analytical, organizational, problem-solving, change management, customer readiness, and user adoption skills.

Nice to have

• Experience in healthcare technology or SaaS.
• PMP, CAPM, or equivalent project management certification.
• Familiarity with healthcare credentialing, provider operations, healthcare IT, or healthcare regulatory environments.

Culture & Benefits

• Remote-first work with remote work flexibility and a work-from-home stipend.
• Comprehensive health insurance and a 401(k) with employer match.
• Wellness stipend and professional development reimbursement.
• Flexible PTO and paid parental leave.
• Diversity, equity, and inclusion programming supported by a Diversity in Tech employee resource group.
• Visa sponsorship is not available.

Hiring process

• Talent Acquisition interview.
• Hiring Manager, Client Team Members, and Executive interviews.
• Reference calls followed by a hiring decision.