Client Service Manager 2, Dashboard Legal

Location: Arlington, VA - 1801 S Bell (INDG), United States

Salary: $100,000–$150,000 per year, plus participation in the Client Incentive Bonus program.

Company

hirify.global provides professional information products and services for legal, tax and accounting, and corporate customers.

What you will do

• Serve as the primary point of contact for users at assigned client accounts, increasing adoption, engagement, usage, and renewals.
• Build long-term customer relationships and identify upsell and account growth opportunities.
• Monitor account health and develop engagement strategies for individual accounts.
• Train and support customers, including onboarding new employees at client firms.
• Help clients configure alerts, dashboards, and related product features.
• Collaborate with Relationship Partners and internal departments on account strategies, special projects, and customer inquiries.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
• 7 or more years of successful sales or account management experience in a comparable business environment.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to prioritize accounts and manage multiple projects and activities against deadlines.
• Ability to travel within the assigned territory.

Nice to have

• Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Culture & Benefits

• Full-time employment.
• Quarterly and annual elements are included in the Client Incentive Bonus program.
• Equal opportunity employment and a commitment to non-discrimination.