Customer Success Manager (SaaS)

Location: Toronto, Canada; hybrid model with regular in-office presence required 3 days per week

Salary: $65,400–$98,100 annual salary

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Build trusted-adviser relationships by understanding customers’ business models, strategic goals, and challenges.
• Create success plans covering critical success factors, metrics, targets, and recommendations.
• Lead post-sales programs that drive customer adoption, satisfaction, retention, and long-term value.
• Monitor account performance and implement structured programs for low-usage accounts.
• Identify contract expansion and cross-selling opportunities across retailers and services.
• Forecast expansion revenue and renewal pipelines, and report progress to leadership.

Requirements

• Bachelor’s degree or equivalent education and experience.
• 2+ years of Customer Success Management experience, or 3–5 years of professional business experience in sales or account management.
• Experience in a SaaS environment or working with SaaS clients.
• Experience building relationships with C-level and SVP-level executives and conducting executive business reviews.
• Excellent verbal and written communication, presentation, organization, time management, and listening skills.
• Ability to work from the Toronto office 3 days per week under the hybrid work model.

Nice to have

• Experience driving organization-wide initiatives.

Culture & Benefits

• Collaborative and inclusive work environment.
• Culture focused on innovation, continuous improvement, and belonging.
• Comprehensive benefits supporting health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, and equal opportunity.