New Business Account Executive (SaaS)

Location: Remote, based in Japan; approximately 25% travel for customer meetings and team relationship-building.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Develop and execute territory plans and account-winning strategies to acquire new customers.
• Adjust plans and priorities to maximize new-business growth and commercial results.
• Collaborate with demand generation marketing, digital sales, partner managers, system engineers, and other internal stakeholders.
• Manage sales funnels, systematic follow-up, and business forecasting using SFDC and related tools.
• Represent Twilio’s mission, vision, values, and corporate story to customers, prospects, and external partners.

Requirements

• 5+ years of high-touch sales experience.
• Experience working with business and highly technical leaders, influencing decisions, and building partnerships.
• Track record of business growth and developing and executing growth strategies.
• Challenger mindset with a strong appetite for acquiring new business and customers.
• Demonstrated market-driven results with scale and enterprise customers.
• Business-level English proficiency is preferred for collaboration with internal stakeholders.

Nice to have

• Experience with telecom companies, SMS aggregators, carriers, or global communications platforms.
• Software, SaaS, CPaaS, or CCaaS experience.
• Cloud technology sales experience across IaaS, PaaS, virtualization, or security.
• Experience working with system integrators, resellers, or value-added resellers.

Culture & Benefits

• Remote-first work environment with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Support for volunteering and employee-led community impact initiatives.

Hiring process

• Twilio uses AI to support hiring efficiency, while final decisions are made by employees.
• A formal interview process is required.