Senior Agent Fleet Back Office

Location: Romania; hybrid work arrangement

Company

hirify.global is a global tire manufacturer developing and servicing tire products and mobility solutions.

What you will do

• Administer fleet contracts and master data, including customer and vendor setup, contract loading, billing configuration, vehicle updates, and pricing maintenance in SAP and FOS.
• Perform pre-invoicing checks, resolve documentation issues, manage invoice queries and claims, and support mileage billing and month-end closing.
• Handle operational requests related to invoices, pricing, sales orders, fleet maintenance, customer bonuses, and service providers.
• Support vendor and self-billing setup, SAP activation, job monitoring, invoice validation, intercompany transactions, and issue resolution.
• Coordinate quarterly FOS regression testing, maintain system settings, troubleshoot issues, and manage user administration.
• Act as a subject matter expert, support junior colleagues and new joiners, and drive continuous improvement with Front Office Agents and the Truck Team.

Requirements

• 2–3 years of experience in customer service, help desk, operations support, or a back-office environment.
• At least 1 year of experience as a Fleet Back Office Agent.
• Experience with SAP is preferred, together with good knowledge of Microsoft Excel and Microsoft Office.
• Fluent English is required, along with proficiency in a second language relevant to the assigned cluster.
• Strong analytical, critical-thinking, problem-solving, communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities accurately, meet deadlines, work independently, and maintain a strong performance record without major escalations.

Culture & Benefits

• Work in a global organization focused on innovation, mobility, and continuous improvement.
• Collaborate with Front Office Agents, the Truck Team, service providers, and internal stakeholders across the assigned cluster.
• Contribute to operational process and system improvements.
• Equal employment opportunity is provided to qualified applicants.