Technical Support Specialist (DACH)

TL;DR

Technical Support Specialist (DACH) (Windows/RMM): Providing technical support for an endpoint management and IT operations platform through customer calls, email tickets, troubleshooting, and issue ownership with an accent on Windows diagnostics, customer communication, and cross-functional problem resolution. Focus on resolving complex product issues, creating knowledge base content, and developing training for support and partner teams.

Location: Hybrid from Berlin or remote from Germany. The position is not eligible for visa sponsorship and requires a set Monday-to-Friday schedule during office hours.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Prioritize and resolve customer calls and support tickets with accurate, timely follow-up.
• Troubleshoot product and endpoint issues, taking ownership through resolution or documented workaround.
• Collaborate with Engineering, Customer Success, QA, and Product Management on critical issues and product improvements.
• Create knowledge base articles and share issue resolutions with partner and frontline support teams.
• Deliver product and technology training to internal teams, resellers, distributors, and other partners.

Requirements

• Fluent German and English communication.
• At least two years of experience in customer service or technical support.
• Strong Windows troubleshooting skills, including Windows Registry and services.
• Working knowledge of macOS and a general understanding of Linux distributions.
• Understanding of virtualization platforms and basic networking.
• Bachelor’s degree in Computer Science or equivalent work experience, with strong judgment, ownership, and interpersonal skills.

Nice to have

• Experience with Zendesk or RMM software.
• Fluency in Italian, French, Dutch, or Spanish.
• Additional experience with macOS or Linux troubleshooting.

Culture & Benefits

• Hybrid office options designed to support work-life balance.
• Professional development through a dedicated training platform.
• Lunch provided at the Berlin office three times per week.
• Corporate benefits and discounts from partner brands.
• International, intercultural, and collaborative work environment.