Helpdesk Analyst (IT Support)

TL;DR

Helpdesk Analyst (IT Support): Providing hands-on desktop and application support for Cork office employees and remote users across EMEA with an accent on endpoint management, identity administration, and ITSM workflows. Focus on troubleshooting complex hardware and software issues, improving device security, and coordinating cross-functional resolution across global IT teams.

Location: Hybrid role based in the Cork city office, supporting users across EMEA.

Company

hirify.global develops simple, powerful, and secure software solutions that help organizations manage and transform their business operations.

What you will do

• Provide desktop, application, device, and collaboration-platform support for Cork-based and remote employees.
• Monitor, triage, document, and resolve incidents and service requests in the ITSM ticketing system.
• Install, configure, image, deploy, and maintain laptops, desktops, tablets, mobile devices, peripherals, and meeting-room equipment.
• Administer user accounts, access requests, group memberships, licenses, and onboarding activities in Active Directory, Azure AD, and enterprise applications.
• Maintain knowledge-base documentation and contribute to projects involving endpoint management, security, hardware refreshes, and office technology.
• Collaborate with network, systems, security, and business-application teams, escalating complex issues when required.

Requirements

• Degree in MIS, IT, Computer Science, Information Systems, or a related field, or at least 2 years of equivalent hands-on helpdesk or desktop-support experience.
• Strong enterprise experience supporting Windows and macOS endpoints, Microsoft 365 applications, hardware, SaaS tools, and user devices.
• Experience with an enterprise ITSM platform such as Jira Service Management, ServiceNow, or Zendesk.
• Experience with user provisioning and access management using Active Directory or Azure AD, including group membership and basic security concepts.
• Working knowledge of DNS, DHCP, VPN, Wi-Fi troubleshooting, common protocols, and basic network fundamentals.
• English proficiency at CEFR B2–C1 level or equivalent is required.

Nice to have

• Experience in a global, multi-site IT environment supporting office-based and remote employees.
• Exposure to Intune, JAMF, MDM tooling, endpoint security, and ITIL-based incident, request, and change management.
• CompTIA A+, Network+, Microsoft, or similar industry certifications.

Culture & Benefits

• Hybrid working with a Cork city office and a close-knit local IT team.
• Collaboration with a global follow-the-sun helpdesk and specialist IT teams.
• Clear progression opportunities into senior helpdesk, desktop and MDM, systems, network, or security roles.
• Exposure to practical global projects including laptop refreshes, Zoom rollouts, security hardening, and office refits.
• Opportunity to develop across Windows, macOS, Microsoft 365, Zoom, Intune/JAMF, Azure AD, SaaS, networking, hardware, cloud, identity, and automation.