Technical Support Specialist

Location: Shanghai, China; hybrid work schedule

Company

hirify.global builds remote access platform technology aimed at improving global connectivity and reinventing the internet.

What you will do

• Provide technical support to hirify.global clients by phone, email, and live chat.
• Diagnose customer issues and explain effective product solutions.
• Develop best practices, workarounds, and technical knowledge-base articles for recurring problems.
• Collaborate with internal and external teams to support broader business objectives.
• Support Sales and Business Development teams and advise customers according to their business requirements.
• Contribute to customer satisfaction and business success.

Requirements

• At least 2 years of experience in a customer contact-centered role.
• Completed studies or training in IT.
• Basic knowledge of networks and expertise in at least one operating system: Windows, macOS, Linux, Android, or iOS.
• Strong listening, logical reasoning, follow-through, and written and verbal communication skills.
• Distinct customer and service orientation with an understanding of the customer perspective.
• Fluency in English and Mandarin is required.

Nice to have

• Understanding of or experience with REST APIs.
• Resilience, flexibility, structured thinking, and analytical problem-solving skills.
• Positive, hands-on attitude and willingness to support customer success.

Culture & Benefits

• Ambitious, self-driven, agile work environment.
• Generous leave entitlements.
• Hybrid work schedule.
• Office perks including free drinks, snacks, and a weekly catered team lunch.
• Personal and professional development opportunities with room for creative ideas.
• Inclusive workplace where employees are valued and supported in their growth.