Account Success Manager (Civil and Environmental Software)

Location: Office-based in Reading, England, United Kingdom, with travel and visits to client sites as required.

Company

hirify.global develops Earth sciences technology that helps organizations manage critical mineral resources, infrastructure, renewable energy, and environmental impact.

What you will do

• Manage a portfolio of major customers and drive adoption, usage, retention, and business value from hirify.global solutions.
• Represent customer needs internally and contribute to joint account strategies and planning with Bentley Account Managers.
• Build relationships with executive and operational stakeholders to support satisfaction, loyalty, and long-term growth.
• Coordinate customer onboarding and training by identifying requirements and engaging appropriate technical experts.
• Monitor customer health scores, product usage, support engagement, NPS, and other indicators to identify risks and opportunities.
• Coordinate technical support and provide customer-facing insights, analytics, reporting, and account governance.

Requirements

• 5+ years of industry experience, preferably in SaaS and civil or environmental sectors.
• Strong understanding of broad software solution portfolios and the ability to discuss multi-product value.
• Proven experience driving customer outcomes and managing complex customer relationships.
• Excellent communication, influencing, problem-solving, organizational, and stakeholder-management skills.
• Sufficient technical proficiency to guide customers and frame solution pathways for technical and non-technical stakeholders.
• High emotional intelligence, empathy, action orientation, and the ability to navigate ambiguity.

Culture & Benefits

• Collaborative, inclusive culture built around customer focus, ownership, open communication, and continuous improvement.
• Flexible working arrangements within an office-based role.
• Competitive salary and location-specific benefits.
• Paid volunteer day, employee share purchase plan in most locations, and rewards and recognition program.
• Continuous learning, career growth opportunities, wellbeing programs, personal support resources, and internal engagement events.