Customer Success Manager (German Speaking)

TL;DR

Customer Success Manager (German Speaking) (Identity Security): Guiding customers to achieve maximum value and security from hirify.global's identity platform with an accent on building strategic relationships and driving loyalty. Focus on developing engagement plans, monitoring account health, and providing expert coaching on identity and access management challenges.

Local Office (London, UK) or Remote (United Kingdom). Fluency in both German and English required. 10-25% travel.

Company

hirify.global is a leader in identity security platforms, helping customers realize the full potential of their SaaS investment.

What you will do

• Act as primary advocate for assigned clients, building long-term trusted relationships.
• Develop and execute time-bound engagement plans for identity security programs.
• Monitor account health, usage, and satisfaction to address risks proactively.
• Provide expert coaching and best practices for identity and access management.
• Partner with delivery teams on project status and mutual success plans.
• Deliver strategic updates to leadership and identify expansion opportunities.
• Drive renewals and cultivate customer advocates.

Requirements

• Fluency in both German and English.
• Proven experience in customer-facing roles like Customer Success, Consulting, or Account Management, preferably in SaaS/enterprise software.
• Strong ability to analyze information and provide strategic insights.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Highly organized with experience managing multiple stakeholders.
• Strong work ethic, problem-solving mindset, and relationship-building skills.

Nice to have

• Experience with identity governance, security, or project management.

Culture & Benefits

• Focus on customer success and retention, not sales quotas.
• Dynamic environment with emphasis on trust, ownership, and creativity.
• Equal opportunity employer.