Technician B, Electric Service Support Center (Electric Utility)

Location: Berlin, Connecticut, United States; onsite support-center role. The position is seated, telephone- and computer-based, and is not a field position. Travel between Massachusetts, Connecticut, and New Hampshire may be required, including emergency restoration assignments outside normal responsibilities, hours, and location.

Annual salary: $68,810–$76,450, commensurate with experience, with potential incentive eligibility.

Company

hirify.global provides electric utility services and operates customer and distribution support functions.

What you will do

• Receive and process electric service requests for new installations, upgrades, and service removals through telephone, web, and email.
• Gather and verify customer, contractor, billing, contact, design, construction, scheduling, inspection, licensing, and easement information.
• Act as the primary liaison for customers, contractors, municipal officials, Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
• Provide policy-based cost estimates and process inspections, customer prepayments, and contributions in aid of construction.
• Manage selected non-design work types from initiation through completion and update internal systems with field notes, appointments, and progress.
• Participate in emergency storm restoration assignments as required.

Requirements

• Associate’s degree in electrical technology or equivalent combined education and experience, plus two years of related electric distribution experience for the B level.
• Strong customer focus, organization, teamwork, communication, and ability to manage multiple priorities in a high-volume environment.
• Successful completion of the Technician aptitude test.
• Proficiency with Microsoft Word and Excel and ability to type.
• Valid motor vehicle operator’s license.
• Must be available for emergency restoration assignments and able to travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Nice to have

• Knowledge of the National Electric Safety Code.
• Utility or electrical experience.
• Journeyman or Master Electrician license.
• Experience with Maximo Work Management System, C2, or OMNI.

Culture & Benefits

• Regular full-time employment.
• Competitive total rewards and benefits program.
• Potential incentive eligibility.
• Cross-functional, team-oriented environment focused on customer service and accountability.
• Eversource does not provide immigration-related visa sponsorship for this position.