NOC Engineer I

Location: London, UK; hybrid working

Company

hirify.global operates critical fibre networks and delivers fast, reliable, and scalable connectivity infrastructure.

What you will do

• Provide first-line operational support for dark fibre and optical transport networks in a 24x7 Network Operations Centre.
• Perform fault triage, manage trouble tickets, monitor alarms, investigate incidents, and coordinate service restoration.
• Interpret OTDR traces, analyse optical test results and light levels, and validate end-to-end circuits during service turn-up.
• Coordinate access, cross-connects, patching, and fault investigations with data centre teams, field engineers, suppliers, and remote hands.
• Communicate service status to customers and stakeholders, escalate incidents according to procedures and SLA requirements, and support root cause analysis.
• Maintain ticket records, operational reports, procedures, service acceptance documentation, change activities, and ISO compliance objectives.

Requirements

• 1–3 years of experience in telecommunications, NOC, service assurance, or field engineering operations.
• Understanding of fibre-optic infrastructure, dark fibre services, fibre routing, cable types, splicing concepts, optical loss, and attenuation.
• Knowledge of OTDR testing, optical light-level analysis, DWDM, optical transport technologies, and data centre connectivity.
• Strong analytical, problem-solving, organisational, administrative, written, and verbal communication skills.
• Experience with Microsoft 365 and Salesforce or ServiceNow ticket management systems.
• Customer-focused and proactive approach to service assurance.

Nice to have

• Hands-on fibre splicing experience and experience with OTDR or optical power test equipment.
• Experience in wholesale carrier or ISP environments.
• ITIL Foundation certification.
• Exposure to network monitoring and alarm management platforms.

Culture & Benefits

• Hybrid working in the UK.
• Competitive compensation with an annual incentive plan.
• Health, disability, and life insurance.
• Pension with employer contributions of up to 8%.
• 25 days of paid time off, one floating day, two volunteer days, and enhanced paid parental leave.
• Retail and fitness discounts plus employee assistance, mental health, wellbeing, and medical support.