Complex Injury Paralegal

Location: Southampton, United Kingdom; hybrid workplace

Company

Keoghs provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, using legal expertise, technology, and AI-driven products.

What you will do

• Support high-value personal injury matters from instruction through resolution alongside the Lead Lawyer and Complex Injury Team.
• Prepare, file, serve, and diarise basic court documents and hearing dates.
• Liaise with experts, counsel, insureds, witnesses, and other parties involved in claims.
• Coordinate conferences, hearings, joint settlement meetings, and expert appointments.
• Manage CRU registrations, updates, and settlement notifications while reviewing medical records, photographs, and surveillance footage.
• Develop experience preparing counsel instructions, witness statements, disclosure, client meeting notes, and complex court documentation.

Requirements

• Minimum of five GCSEs at grade 5/C or above.
• Demonstrable interest in law, such as LPC, CILEX, or experience in a legal environment.
• Experience with the litigation process, ideally in personal injury.
• Strong communication and telephone skills, with good IT, literacy, and administrative abilities.
• Confident, organised, proactive, and able to manage competing priorities and repetitive, detail-sensitive tasks.
• Ability to work in line with the SRA Code of Conduct and collaborate effectively with the team.

Culture & Benefits

• Permanent full-time schedule of 35 hours per week, Monday to Friday, with hybrid working.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Health cash plan, online GP access, mental health and wellbeing support, and financial and legal wellbeing resources.
• Pension contributions of 5% employee and 3% employer, plus death-in-service cover after one year.
• Incentive plan and access to cycle-to-work, technology, season-ticket loan, gym, retail, travel, and entertainment discounts.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hire stages.