Employer Benefits Account Coordinator (Health Insurance)

TL;DR

Employer Benefits Account Coordinator (Health Insurance): Supporting small-business customers through benefits onboarding, enrollment, renewals, and carrier changes with an accent on proactive communication, issue reconciliation, and accurate account documentation. Focus on coordinating high-volume customer workflows, resolving insurance enrollment issues, and maintaining reliable records across phone, text, email, and Salesforce.

Location: Fully remote, with a flexible schedule between 7am and 6pm CST, Monday-Friday.

Salary: $16 per hour for unlicensed employees and $17 per hour for employees with a Life and Health insurance license.

Company

hirify.global provides a health insurance platform that helps small-business owners choose, purchase, and manage employee benefits.

What you will do

• Support new customer groups from application through successful insurance enrollment.
• Guide customers through annual benefits renewals, coverage updates, and carrier changes.
• Provide proactive onboarding support and reconcile customer issues through phone, text, and email.
• Coordinate with revenue operations and support teams to deliver a smooth customer experience.
• Maintain detailed customer account and interaction records in Salesforce.

Requirements

• 1–2 years of experience in customer service or sales.
• Life and Health Insurance license, or the ability to obtain one within three months of employment.
• Strong oral and written communication skills, customer empathy, and a service-oriented approach.
• Ability to multitask and work productively across a high-volume, multi-channel environment.
• Strong interest in helping businesses maximize their healthcare benefits.

Nice to have

• Previous experience with Salesforce.

Culture & Benefits

• Fully remote work environment with flexible scheduling options.
• Hourly pay with a quarterly performance bonus opportunity of $625.
• Generous stock option package.
• Take-what-you-need time off plan.
• Medical, dental, and vision insurance coverage for employees and dependents, plus a 401(k).
• Values-based culture focused on transparency, feedback, action, growth, high standards, and diversity.