Project Manager - Client Onboarding (SaaS)

Location: London, United Kingdom; hybrid work with 2 days per week in the office and visits to client sites across London when required

Salary: £55,000–£70,000 per year

Company

Growing technology business scaling its delivery function and enterprise software implementation capabilities.

What you will do

• Lead end-to-end enterprise software implementation and client onboarding projects from post-sale through go-live and hypercare.
• Define project scope, timelines, milestones, deliverables, risks, and dependencies.
• Manage client expectations and maintain clear communication with stakeholders.
• Coordinate Product, Support, Customer Success, and Account Management teams across multiple workstreams.
• Oversee late-stage pre-live planning, post-launch hypercare, and proactive issue resolution.
• Help build and improve implementation processes as the Project Management function evolves.

Requirements

• Proven experience delivering enterprise software implementation or client delivery projects.
• Strong project management experience in SaaS or enterprise software environments.
• Experience leading complex implementation, integration, or digital transformation projects.
• Excellent stakeholder management and client communication skills.
• Ability to manage multiple priorities calmly in high-pressure environments.
• Proactive, solution-focused approach to problem solving and comfort working in a growing business with developing processes.

Nice to have

• Experience with ticketing, event technology, or similar platforms.
• Exposure to integration-heavy software implementations.
• Background in Customer Success, Professional Services, or Delivery teams.

Culture & Benefits

• Opportunity to shape the Project Management function from the ground up.
• Ownership, autonomy, and visibility across the business.
• Close collaboration with experienced Customer Success leadership.
• Opportunity to influence implementation processes rather than only follow existing ones.
• Work on mission-critical implementations for mid-to-large UK organisations.
• Long-term career progression within an ambitious growing business.

Hiring process

• Applications are submitted through the company vacancy page.