Customer Success Manager (SaaS)

Location: Nashville, TN, United States

Company

hirify.global is a fast-growing SaaS company providing an integrated platform for the accounting industry.

What you will do

• Own customer relationships from post-deployment onboarding through full platform adoption.
• Build trusted relationships with customer stakeholders, executive sponsors, and project leaders.
• Advise customers on adoption, satisfaction, ROI, business outcomes, and best practices.
• Lead customer touchpoints, executive check-ins, and Quarterly Business Reviews.
• Manage escalations, resolve customer issues, and coordinate with Support, Sales, Product, Professional Services, and Engineering.
• Identify expansion opportunities and support upsell and cross-sell initiatives with Account Managers.

Requirements

• 5+ years of experience in an enterprise SaaS Customer Success role.
• Proven experience managing multiple high-value enterprise accounts and driving adoption and satisfaction.
• Strong client management, problem-solving, communication, collaboration, and relationship-building skills.
• Experience managing complex customer situations, escalations, change management, and employee enablement.
• Experience with Jira, Confluence, and HubSpot.
• Bachelor’s degree or higher required.

Nice to have

• Accounting industry experience.
• Familiarity with the software development lifecycle, product ownership, or product management.
• Experience in a high-growth or early-stage company environment.

Culture & Benefits

• Fast-paced, dynamic work environment focused on customer outcomes and operational excellence.
• Ownership-driven role balancing strategic thinking with hands-on execution.
• Cross-functional collaboration across Sales, Product, Support, Professional Services, and Engineering.
• Equal opportunity employment.