Customer Success Manager - Education Enterprise

Location: 100% remote within Australia; full Australian working rights required. Preference for Melbourne-based candidates, with quarterly travel to Queensland.

Company

Provides vertical software, embedded payments, and AI-powered capabilities for education and other membership-based and service-based industries.

What you will do

• Build executive-level relationships with strategic enterprise education customers.
• Lead account strategies, multi-year success plans, stakeholder mapping, and strategic business reviews.
• Drive retention through risk management, contract renewals, commercial negotiations, and expansion opportunities.
• Lead software migrations, service transformation, adoption, and change management initiatives.
• Coordinate critical escalations and executive-level issue resolution.
• Maintain customer insights, forecasts, opportunities, and plans in Salesforce and other customer engagement platforms.

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, Relationship Management, or a similar customer-facing role.
• Experience managing complex enterprise relationships and executive-level stakeholders.
• Strong commercial acumen with experience in contract renewals, negotiations, and growth opportunities.
• Excellent communication, presentation, stakeholder management, problem-solving, organisational, and account planning skills.
• Experience delivering customer enablement, workshops, product demonstrations, or training programs.
• Legally authorised to work and reside in Australia; visa sponsorship is not available.

Nice to have

• Experience in the Early Childhood Education and Care sector.
• Knowledge of childcare management software, education technology, SaaS, or related industries.
• Familiarity with Xplor Education products such as Office, Playground, MyWaitlist, Payments, or QikKids.
• Experience with software migrations, change management, or digital transformation programs.

Culture & Benefits

• Values include curiosity, integrity, direct communication, collaboration, and accountability.
• Global network with mentorship and professional growth opportunities.
• Paid parental leave and three additional volunteer days.
• Free mental health support and flexible working arrangements.
• Diversity and inclusion initiatives, including a D&I Council and Global Mentorship Program.

Hiring process

• Submit a resume and include the word “moonshot” at the top of the message to the Hiring Manager.
• Successful candidates complete background and identity verification checks.
• Video interviews may be recorded during the process.