Customer Success Manager

Location: Hybrid role in the hirify.global office in Melbourne, Australia

Company

hirify.global provides a SaaS platform that helps more than 8,500 organizations across over 100 countries automate business processes and improve how work gets done.

What you will do

• Co-create customer success plans aligned with business goals, lifecycle maturity, adoption, and long-term value.
• Lead onboarding, training, enablement, check-ins, and transition to steady-state customer management.
• Build relationships with users, champions, business leaders, and operational stakeholders.
• Track telemetry, usage, adoption, health, ROI, and business outcomes to identify risks and opportunities.
• Support renewals, mitigate churn risks, identify expansion opportunities, and strengthen customer advocacy.
• Support modernization initiatives, change management planning, and product feedback sharing.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 3–5 years of experience in Customer Success, Account Management, or related customer-facing roles.
• Experience in SaaS or technology environments.
• Experience with Salesforce.
• Ability to work in a hybrid model from the hirify.global office in Melbourne, Australia.

Nice to have

• Experience with Gong.

Culture & Benefits

• Hybrid working model combining at-home and in-office work.
• Flexible paid time off, global gratitude and recharge days, and paid parental leave.
• Employee wellness programs, counseling resources, and peer recognition.
• Learning, career progression, intercultural programs, and a global community.
• Paid volunteer opportunities and community impact initiatives.