Clinical Care Navigator (Behavioral Health)

Location: Remote within the United States only. Must be a full-time U.S. resident; work cannot be completed from outside the United States. Required shift: Tuesday–Saturday, 1:00 PM–9:30 PM PST, 2:00 PM–10:30 PM MST, 3:00 PM–11:30 PM CST, or 4:00 PM–12:30 AM EST.

Salary: $38.65 per hour base rate, with possible discretionary bonuses.

Company

hirify.global provides evidence-based mental health care through an integrated, AI-powered care and technology platform.

What you will do

• Provide clinical consultation and guidance to HR, employee relations, benefits teams, organizational leaders, and executives.
• Coordinate and facilitate critical incident responses, including responder selection, logistics, debriefing, and follow-up outreach.
• Respond to inbound organizational support requests by phone and email with clinical expertise and Lyra resource guidance.
• Conduct proactive outreach to employees in crisis, providing immediate support, risk assessment, safety planning, and care navigation.
• Identify barriers to care and connect clients with appropriate treatment using Lyra software and other resources.
• Collaborate with Customer Success, Workforce Transformation, Operations, and clinical leadership while maintaining confidential documentation and managing complex caseloads.

Requirements

• Master’s degree in clinical social work or equivalent.
• Independent clinical licensure is required, such as LCSW, LMFT, LPC, or LPCC; supervised hours toward licensure are not provided.
• At least two years of post-license experience.
• Significant experience with high-risk clinical situations, including suicidality and mandated reporting, as well as critical incident response.
• Experience working with HR, employee relations, and/or corporate leadership teams.
• Must be a full-time resident of the United States and able to work the specified Tuesday–Saturday shift.

Nice to have

• Certified Employee Assistance Professional (CEAP) certification.
• EAP, clinical call center, or organizational consulting experience.
• Spanish-speaking or bilingual capability.

Culture & Benefits

• Employment with full-time employee benefits.
• Medical, dental, vision, FSA/HSA, life, and disability insurance coverage.
• Paid vacation, sick days, company holidays, and parental leave.
• 401(k) retirement benefits, equity through discretionary restricted stock units, and a monthly technology allowance.
• Access to coaching and therapy services, well-being perks, community activities, and other employee programs.