Patient Navigator (Healthcare)

Location: Fully remote from LATAM or the Philippines; work follows US Eastern Time with flexible staggered 9-hour shifts from 6:00 AM–2:00 PM or 2:00 PM–10:00 PM ET, transitioning to Sunday–Thursday coverage after ramp-up.

Company

Talent company connecting high-performing candidates with US and EU startups, including a digital health client providing non-surgical weight loss care through telehealth and distributed clinics.

What you will do

• Manage inbound patient calls and attend scheduled 15-minute video introduction calls.
• Screen patients for financing readiness and benefits eligibility, explain treatment options, and book qualified clinical consultations.
• Join the final 10 minutes of nurse practitioner consultations to explain next steps, payment logistics, and financing options.
• Schedule follow-ups and support conversion from warm handoff through final payment.
• Document calls, texts, and scheduling activity in the EHR while tracking booking and close-rate metrics.
• Collaborate through Google Workspace and maintain HIPAA-compliant workflows.

Requirements

• At least 2 years of US healthcare experience in a patient-facing role such as intake, coordination, scheduling, patient services, telehealth support, or clinical care.
• Experience handling high-volume inbound patient calls and scheduled video conversations.
• Experience discussing payment, financing, or cost options directly with patients or customers.
• Experience working US business hours in ET or CT, including shift-based coverage.
• Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms; ability to work on a MacBook within HIPAA-compliant workflows.
• C1+ English with a neutral accent required for US patient-facing phone and video communication.

Nice to have

• Experience with GLP-1 programs, medical weight loss, bariatric care, or obesity care.
• Spanish fluency, RN/LPN credentials, or other clinical qualifications.
• Experience in telehealth, cash-pay elective medical practices, or Sunday and non-traditional shift coverage.

Culture & Benefits

• Fully remote work from LATAM or the Philippines with US-timezone scheduling.
• Competitive salary based on experience and skills.
• Generous PTO according to company policy.
• HMO coverage after 3 months for full-time employees based in the Philippines.
• Mentorship, learning and development resources, international networking, and team incentives for CRM hygiene and timely reporting.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview followed by a client interview.
• Job offer and client onboarding.